What Makes A Pool Company Great?

For many homeowners and aspiring pool owners, the vision of a backyard oasis is more than just a dream; it’s an investment in both property value and personal wellbeing. Yet the road from dream to reality is paved with crucial decisions, none more significant than selecting the company that will bring this vision to life. With the plethora of pool companies available, it’s not just about finding a pool builder but about finding the right partner for your project. In this guide, we’ll explore the essential qualities that distinguish great pool companies from the rest, ensuring that your pool construction experience is as refreshing as a dip in the finished product.

Experience and Expertise

When the square footage of your potential new pool is only overshadowed by the costs of installation, you want a company that knows their depth. Experience in the industry is a compass, guiding the company through the unpredictable currents of fibreglass swimming pools perth construction. An established track record signifies a pool company’s ability to not only survive but thrive through the economic and technical shifts the industry endures.

Years in the Industry

Longevity speaks volumes, demonstrating the company’s ability to adapt, learn, and deliver consistent quality through the years. Ask how long the company has been in business and investigate their history for milestones and achievements that resonate with you as a consumer.

Specialisation and Certifications

Beyond mere existence, look for a company that invests in continuous training and accreditation. Whether it’s green building practices, pool sanitation, or advanced structural engineering, the more specialised and certified the team, the more capable they are to handle any curveballs a pool project might throw.

Quality of Work

A pool isn’t just another home amenity; it’s an extension of your personal lifestyle and taste. The quality of a pool company’s work speaks to their dedication to making this space more than just functional — it should be a work of art that reflects your home’s aesthetic and your personal style.

Materials Used

Plaster, aggregates, tiles, and sanitation systems — the list of materials making up your pool is long. A great pool company will offer you a choice of quality materials, leaving the final decision in your hands and ensuring that whatever you choose, it will be of the highest standard.

Craftsmanship and Attention to Detail

The application of materials can make or break the longevity of your pool’s beauty. Observe examples of the company’s work and scrutinise the details. Are the lines straight, are the tiles evenly spaced, is the finish even and smooth? A lack of attention to these small details is often an indicator of a larger issue with the overall craftsmanship that could lead to unsightly issues or even costly repairs down the line.

Customer Service

The construction process is complex and often fraught with unforeseen challenges. A great pool company will shine not only in the construction phase but in the service they provide before, during, and after your pool is built.


From the initial consultation to the final walkthrough, clear, open, and honest communication should flow freely between the company and the client. Questions should be met with thorough and patient answers, and any changes or updates to the project’s timeline should be promptly relayed.

Responsiveness and Problem-Solving

Pools are long-term investments in your property, and they require ongoing maintenance and occasionally, repairs. A pool company that stands behind their work is one that sees your issues as their own and responds with swift and effective solutions.

Reputation and Reviews

In the digital age, a company’s reputation is often just a click away. Before you commit to a pool company, commit to research. Look for more than superficial ratings — dig into the reviews to understand what past customers liked and didn’t like about their experience.


Ask the pool company for a list of past customers that you can talk to directly. This unfiltered feedback can be invaluable in understanding the nuances of the company’s service and the overall customer experience they deliver.

Online Reviews and Ratings

Online platforms like Google can be instrumental in getting a feel for the company’s reputation. Look for patterns in the feedback, and see how the company responds to negative reviews — this interaction can provide further insight into their customer service philosophy.

Pricing and Transparency

The cost of constructing a pool can vary significantly based on various factors such as size, materials used, and any additional features you may want to include. It’s crucial to choose a reputable pool company that provides detailed and transparent information about costs. They should offer clear proposals and breakdowns, ensuring you understand exactly what you are paying for. This transparency helps you make informed decisions and ensures you get the pool of your dreams without any surprises along the way.

Upfront Costs

Beware of companies that seem to lowball initial quotes. These might be bait-and-switch tactics, leading to much higher costs once the project is underway. Alternatively, excessive upfront costs without explanation could be a sign of price gouging. Request a detailed proposal and ask for clarification on any line item that seems unclear.

Value for Money

Balancing cost and quality is a delicate act. A great pool company appreciates this balance and helps you understand where your money is going and why it’s worth it. They’re invested in not only building a pool but building your confidence and trust that they’ll deliver on their promises.


A pool symbolises a significant enhancement to your home and lifestyle. The company you select to construct it should deeply comprehend the importance of this choice and demonstrate it through their actions. When the ripples gradually fade away, and the trowels are gently set aside, the genuine measure of a pool company extends beyond the pool they create. It encompasses the contentment and confidence they have nurtured in their clients. Utilise these outlined principles to dip your toes in and ensure you choose a pool company that will not only create a splash in your life but also bring a wave of positive impact.

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